Refund & Return Policy – House of Shagun

🛍️ Returns

 

You may request a return within 3 days of your purchase.

Unfortunately, if more than 3 days have passed, we’re unable to offer a refund or exchange.

​

To qualify for a return, your item must be unused, in its original condition, and packaged as received.

A valid receipt or proof of purchase is required for all returns.​

​

💳 Refunds (if applicable)

​

Once your return is received and inspected, we’ll notify you via email regarding the approval status of your refund.

If approved, your refund will be processed within 5 business days, and the amount will be credited to your original payment method (credit card, UPI, or bank account for COD orders).

​

⏳ Delayed or Missing Refunds

 

If you haven’t received your refund:

• First, recheck your bank account.

• Then contact your credit card issuer—it may take time to reflect.

• Next, speak with your bank, as delays in processing are common.

​

If you’ve done all the above and still haven’t received your refund, feel free to contact us at houseofshagun9@gmail.com.

​

⚠️ Sale Items Only regular-priced items are eligible for refunds. We regret that sale items are non-refundable.

​

🔄 Exchanges (if applicable)

​

We offer exchanges only for defective or damaged products. If you need a replacement for the

same item, please write to houseofshagun9@gmail.com, and we’ll share the warehouse return address.

​

🚚 Shipping for Returns

 

To initiate a return, please email houseofshagun9@gmail.com and we’ll provide the return shipping details.

• Customers are responsible for paying return shipping charges.

• Shipping fees are non-refundable. If your refund is approved, the return shipping cost will be deducted from the refund amount.

• Delivery time for exchanged items may vary based on location, typically between 4 to 6 business days.